Refund and Return Policy

1. General Policy

Due to the nature of our services, including social media marketing and web designing, refunds are generally not offered once work has commenced or deliverables have been provided. This policy is to protect the time, resources, and intellectual effort invested in your project. However, we are committed to addressing your concerns and will work with you to resolve any issues.

2. Refund Eligibility

Refunds may be issued under the following conditions:

• Cancellation Before Project Commencement: If the project is canceled before any work has started, you are eligible for a full refund of any upfront payments made.
• Non-Delivery of Service: If we fail to deliver the agreed-upon services as outlined in your contract and a resolution cannot be achieved, a partial or full refund may be considered based on the work completed.

3. Non-Refundable Services

The following are non-refundable under any circumstances:

• Completed and delivered projects (e.g., final website designs, marketing campaign reports).
• Services where full specifications were approved prior to commencement.
• Third-party costs incurred on your behalf, such as ad spend, software subscriptions, or hosting fees.

4. Revision Policy

We value your satisfaction and offer revisions to ensure deliverables meet your expectations.

• Social Media Marketing: Revisions to campaign designs or content can be requested within 7 days of delivery.
• Web Designing: Revisions are allowed based on the project scope outlined in the contract. Any additional revisions beyond the agreed scope will incur extra charges.

5. Requesting a Refund or Revision

To request a refund or revision, please email us at contact@feenixmarketing.com with the following details:

• Your name and contact information.
• A description of the issue or concern.
• Relevant project details, such as order number or contract reference.

We will review your request within 5 business days and provide a resolution.

6. Disputes and Resolution

If you are unsatisfied with the outcome of your refund or revision request, we encourage open communication to resolve disputes amicably. You may escalate concerns by contacting contact@feenixmarketing.com.

7. Changes to this Policy

Feenix Marketing reserves the right to update or modify this refund and return policy at any time. Clients will be notified of any significant changes.